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The player experienced delays and issues with the casino regarding the withdrawal of £3000, including a lack of transparency about the payment provider and regulatory information. After escalating the complaint and engaging in persistent communication, the player ultimately received the full amount of winnings. The player from Mexico had requested a withdrawal less than two weeks prior to submitting the complaint. We had asked the player to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. The player did not respond to our follow-up inquiries and due to this lack of communication, we had to reject the complaint. The player from the United Kingdom had been waiting for a withdrawal for less than two weeks.

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Player’s account was closed, his winnings were subtracted, and the withdrawal request remains unfulfilled.

The efficiency and responsiveness of the customer support team at Jokabet truly embody the platform’s dedication to delivering a smooth and enjoyable gaming experience. It’s a testament to their commitment to putting the player first, making sure their journey is as hassle-free and delightful as possible. Making deposits and withdrawals easy and convenient is the platform’s support for several payment methods. Jokabet offers a seamless and entertaining online gambling experience, whether of whether you use their mobile-friendly app or their desktop version. His money hadn’t been received and his account had been closed with £2000 still in it. The player had been concerned as he was unable to access his account and suspected the casino to be a scam.

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We had advised the player to contact his payment provider for further investigation as the casino had limited ability to intervene in this case. The process was expected to take around a month and we had decided to keep the complaint open during this period. The player stopped responding to our questions and comments, so we ended up rejecting the complaint.

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The casino had suggested the player try an alternative account in the payment method. We extended the complaint’s timer by 7 days for the player’s response, but due to lack of further response from the player, the complaint was rejected. The player from the UK had raised concerns about the casino allowing withdrawal reversals, which were prohibited in his region. He had deposited £200 and withdrew £800, but then reversed the withdrawal after the casino offered this option. He argued that the “reverse withdrawal” option was illegal for UK residents.

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The Complaints Team had marked the complaint as ‘unresolved’ and had advised the player to contact the Curacao Gaming Authority for further assistance. Despite numerous requests and complaints, the player’s account had remained active. The player had requested immediate account exclusion and a refund of all deposits made after the initial self-exclusion request. After intervention by the Complaints Team, the casino had acknowledged the issue, refunded the deposits, and closed the player’s account.

Player having unresolved withdrawal issues and account closure.

The player from the United Kingdom found it unfair that the casino accepted deposits but did not allow withdrawals for UK players. The player expressed concerns about the casino’s handling of UK accounts, stating that it was misleading and unfair to allow deposits without the possibility of withdrawal. The player from the United Kingdom expressed frustration about receiving only a 20% refund despite similar cases where full refunds had been granted. He pointed out concerns regarding the casino’s treatment of UK players and the use of improper merchant codes for payments. Due to the player’s lack of response to inquiries, the complaint was ultimately rejected.

• The player confirmed receipt of all funds, and the complaint was marked as resolved.
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• The player from the United Kingdom had requested a withdrawal less than two weeks before submitting this complaint.
• The player did not respond to further communication, leading us to reject the complaint.
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Despite the player’s request, we had been unable to assist as the complaint had pertained to licensing regulations, which were outside our jurisdiction. The complaint had ultimately been rejected, and the player had been advised to refer to our casino reviews for licensing information before choosing a casino in the future. The player from the United Kingdom claimed winnings between £2,500 and £3,000 were supposedly paid back into her playing account, but she insisted she did not play it back. Despite providing proof of her debit card and bank statement, the casino cited varied reasons, including suspicious activity and withdrawal claims. We reviewed the casino’s transaction and betting history, which showed the funds were used to play and lost.

• Discuss anything related to Jokabet Casino with other players, share your opinion, or get answers to your questions.
• From what we saw, the largest wager accepted was 10,000 EUR, even for games that accepted 0.10 EUR bets.
• This ensures that all personal and financial information is safeguarded during transactions.
• The casino also accepted GBP deposits and allowed UK residents to register and play, contrary to their stated rules.
• We did not find any unfair or predatory rules in the Terms and Conditions of Jokabet Casino during our review.
• They had noticed similar complaints from other users and sought to resolve the issue.

Player’s approved refund is delayed.

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The player had not received his refund after several months, and the complaint remained unresolved due to the player’s lack of response to the latest inquiries from the Complaints Team. The player from Poland had experienced delays with KYC verification at Jokabet Casino, which led to his account remaining unverified and funds being frozen for twenty days. Despite having provided all necessary documents, he had received no practical assistance from the casino’s live chat support. Jokabet Casino responded by confirming the acceptance of the player’s documents and apologized for the delay.

Player struggles to withdraw winnings.

The player from the United Kingdom had experienced a delay in receiving his approved refund from an online casino. Despite having waited for over 10 weeks, he had received no response from the casino via email or live chat. The Complaints Team had intervened, engaging both the player and the jokabetcasino.org casino’s representative in a conversation to resolve the issue. The casino had confirmed that the refund was initially processed but due to technical issues, it had not been credited to the player’s account. The casino had requested alternative bank details from the player for the refund.

Player struggles with delayed withdrawals and account closure.

The player from the United Kingdom had made a £70 deposit and received a £35 bonus, needing to wager it 35 times. After wagering, the player’s balance had dropped significantly, with no prior indication that the maximum win from the bonus was capped at 10 times the bonus amount. Despite attempts to clarify this with the casino, the player felt misled and believed the rules had been changed retroactively.

However, after the Complaints Team’s intervention and a two week wait, the player confirmed that his winnings had eventually been paid out. The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting the complaint. The player had been advised to provide a bank statement to confirm the non-receipt of the withdrawal, which was a standard procedure in such situations. However, the player did not respond to our messages and failed to provide the requested document.

However, despite extending the response time, the player failed to provide further details. Therefore, we were unable to proceed with the investigation and had to reject the complaint. The player from the United Kingdom faced persistent harassment from the casino, receiving at least four phone calls daily despite having requested to be removed from their contact list. He described the situation as harassment and had blocked numerous numbers used by the casino.

Player’s account was closed due to multiple accounts allegation.

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• The player had provided all necessary information and had cooperated with the Complaints Team, but the casino did not respond to their inquiries.
• The Complaints Team facilitated communication between the player and the casino, who eventually processed the refund.

Waiting for player to reply

Despite the casino’s restrictions on UK players, the player had been allowed to register, deposit funds, and play. The player claimed that all her documents had been verified before she made the deposit and she had requested a refund of her deposit. She also mentioned unsuccessful withdrawal attempts, but did not remember the balance on her account when it was closed. We had asked for additional details and evidence, but the player did not respond.

Complaints about Jokabet Casino and related casinos (

After providing the new details and waiting for an additional period, the player had finally received his refund. The Complaints Team had marked the issue as resolved after the player had confirmed receipt of his funds. The Joka Bet login UK process is designed with user convenience and security in mind. With quick access to over 4,800 games and robust SSL encryption to protect personal data, our platform ensures that players can enjoy a seamless and secure gaming experience. After logging in, players can take advantage of various bonuses and promotions, from deposit match offers to free spins and cashback. We not only deliver on gameplay but also prioritize user satisfaction by offering a smooth, rewarding, and secure platform for all players.

The player from the United Kingdom had complained that Jokabet Casino was not refunding his money as promised. The player had stated that he suffered from mental health issues, which the casino had been aware of, and felt that the casino had exploited his vulnerabilities. After the Complaints Team had intervened and communicated with the casino, the issue was discovered to be due to an incorrect IBAN number provided by the player.

The player from the United Kingdom had requested a withdrawal less than two weeks prior to submitting that complaint. The player reported that the withdrawal process had been reversed, indicating that the casino was not processing it. However, the issue was eventually resolved as the player received the winnings. After securing winnings of 7000 pounds, the player lost access to their account following a withdrawal request for 2500 pounds, which left 4,500 pounds inaccessible in the account. Despite our efforts to reach out and request further information to understand and resolve the issue, the player did not respond to our queries. The player from the United Kingdom had requested a refund for net deposits due to potential gambling addiction.

The player from the United Kingdom had won £1703 on Jokabet, but her account was disabled, and despite providing the required documents, the casino refused to process the withdrawal. As a Curacao eGaming licensed casino, we maintain high standards of customer service, ensuring that all your gaming-related queries are handled professionally and efficiently. Whether you need help with account verification, deposits, withdrawals, or general gaming questions, our support team is here to help. Our support team provides assistance in English and delivers prompt responses through all channels. The live chat feature offers the fastest response times, connecting you with a support agent within minutes. For more detailed inquiries, our email support ensures thorough assistance with comprehensive solutions to your questions.

It has a low amount of restrained payouts in complaints from players, when we take its size into account. To start using cryptocurrency at JokaBet, simply select your preferred crypto option from our cashier section and follow the straightforward deposit instructions. Our customer support team is available 24/7 to assist with any crypto-related queries.

Whether you’re a seasoned player or new to online gaming, this article will help you navigate the login process efficiently and securely. At Jokabet, the focus on security and fair play is not just a feature; it’s a promise. The platform’s commitment to providing a safe, fair, and enjoyable gaming environment underpins every aspect of its operation. It’s a sanctuary where players can gamble with confidence, knowing that their well-being and fairness are of the utmost importance.

He sought a refund due to breaches of terms and responsible gambling practices. The complaint was rejected due to the player’s lack of response to inquiries, which prevented further investigation. Whether you’re playing on your phone or tablet, you’ll enjoy the same high-quality gaming experience with stable connections and responsive design. Our mobile platform supports all payment methods and account features, ensuring you never miss out on any gaming action while on the go.

He claimed that the online casino, Jokabet, cancelled withdrawals within 24 hours, despite his account being fully verified. We asked the player to provide a screenshot of his withdrawal history and enquired about his past withdrawal experiences. However, the player did not respond to our request for additional information. However, she had faced difficulties when the casino refused her withdrawal request of £100, failed to send a promised resolution email, and subsequently locked her out of her account. We had attempted to investigate the issue, asking for further details from the player, but received no response.

Compliance with international and regional gaming regulations further strengthens the security measures in place, ensuring that we operate as a legally compliant and trustworthy platform. These security features not only protect user data but also guarantee fair play, making the casino login a safe and reliable gateway to a top-tier gaming experience. This process is not only quick but also secure, ensuring that unauthorized users cannot access your account. Once your password has been reset, log back in with ease, and enjoy all the benefits of your registration account, including access to games, bonuses, and promotions.